New York Times Aug. 18, 2018
Dawn Shaw, a retired legal secretary in northern Maine, made two stops weekly without fail. One was her church. The other was her local bank, where she swapped stories about her children and their families with the branch manager.
Gradually, Ms. Shaw, a widow, began showing signs of confusion, prompting the manager to check her account. The manager found an automatic monthly withdrawal had recently been set up. She knew Ms. Shaw did her banking in person, not electronically, so she notified Ms. Shaw’s nearest daughter, Cathy. They discovered someone had used Ms. Shaw’s banking information to steal her money.
“It wasn’t a lot of money,” said Ms. Shaw’s other daughter, Judith M. Shaw, who is the administrator of the Maine Office of Securities. “But it made me realize why it is important for front-line bank employees to identify red flags early.” . . .
